Zeck Audio STAC Force180 Guida di Installazione Scaricare il pdf (Pagina 41)

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How to submit Trouble Reports

Patton makes every effort to ensure that the products achieve a supreme level of quality. However due to

the wealth of functionality and complexity of the products there remains a certain number of problems,

either pertaining to the Patton product or the interoperability with other vendor's products. The following

set of guidelines will help us in pinpointing the problem and accordingly find a solution to cure it.

Problem Description:

Add a description of the problem. If possible and applicable, include a diagram of the network

setup (with Microsoft tools).

Product Description:

When reporting a problem, always submit the product name, release and build number.

Example: SmartNode 4960 V1 R6.T Build 2013-01-15

This will help us in identifying the correct software version.

In the unlikely case of a suspected hardware problem also submit the serial number of the

SmartNode (s) and/or interface cards.

Running Configuration:

With the Command Line Interface command 'show running-configuration' you can display the

currently active configuration of the system (in a telnet and/or console session). When added to

the submitted trouble report, this will help us analyze the configuration and preclude possible

configuration problems.

Logs and Protocol Monitors:

Protocol traces contain a wealth of additional information, which may be very helpful in finding or at

least pinpointing the problem. Various protocol monitors with different levels of detail are an

integral part of SmartWare and can be started (in a telnet and/or console session) individually

('debug' command).

N.B.: In order to correlate the protocol monitors at the different levels in SmartWare (e.g. ISDN

layer3 and Session-Router monitors) run the monitors concurrently.

Network Traffic Traces:

In certain cases it may be helpful to have a trace of the traffic on the IP network in order to

inspect packet contents. Please use one of the following tools (supporting trace file formats

which our tools can read): Ethereal (freeware; www.ethereal.com)

Your Coordinates:

For further enquiries please add your email address and phone number.

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Zeck Audio STAC Force180 Guida di Installazione Pagina 41